Associate Account Manager

Snap-on; Libertyville (IL); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

AD&D coverage

Disability insurance

401(k) plan

Employee stock purchase plan

Paid time off

Tuition assistance

Paid holidays

Job summary

Snap-on Credit LLC, the financial arm of Snap-on, is seeking an entry-level collections professional in Libertyville, IL. The role focuses on collecting early-stage delinquent EC accounts within a regional unit while coordinating with Franchisees and customers to resolve delinquency issues.

You will contact delinquent accounts via phone, promote Credit Sales programs, and prepare for potential advancement to an Account Manager role.

Qualifications

• Entry-level collections role focusing on early-stage delinquent EC accounts.
• Strong communications skills and ability to coordinate with Franchisees and customers.
• High school diploma required; bachelor’s degree preferred.

Responsibilities

• Collect EC accounts to meet corporate and regional goals.
• Extensive phone contacts to collect on delinquent accounts.
• Coordinate collection efforts with Franchisee network.
• Coordinate product returns with Account Managers.
• Report to management on major issues.

Skills

Credit and collections

Verbal and written communications

Analytical

Negotiation

Team collaboration

Education

High school diploma

2 years customer service or collections preferred

Bachelor’s degree preferred

Tools

Computer applications

Job description

Subordinate Positions: None

Location: Libertyville , IL

Salary Range: $45,000 - $47,250

Overview: Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary: Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.

Responsibilities

• Collection of EC accounts to achieve established Corporate/Regional goals
• Extensive phone contact collecting on active delinquent accounts
• Coordinate collection efforts with Franchisee network
• Coordinate product return with Account Managers/Senior Account Manager
• Report and consult with management on major issues
• Achieve assigned delinquency/loss goals and metrics
• Answer field and customer questions
• Resolve credit/payment problems
• Assist in promoting Credit Sales programs and promotions

Qualifications

• High school diploma.
• 2 years customer service or collections preferred
• Bachelor’s degree is preferred

Business Understanding And Demonstrated Skills And Knowledge In

• Credit and collections
• Communications – verbal and written
• Computer applications
• Negotiation

Skills

• Analytical
• Standards and Ethics
• Approachable
• Decisive
• Collaborative

Working with Snap-on has benefits!

• Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

Will be required to pass an immediate drug test upon offer.

Travel: No travel expected

Effort: Normal working hours

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

For additional information please reference our careers website at Careers | Snap-on Incorporated