Recovery Specialist

Snap-On Tools; Libertyville (IL); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer contributions

Paid time off

Tuition Assistance Plan

Job summary

Snap-On Tools in Libertyville, IL is seeking a Recovery Specialist to notify customers of defaulted accounts primarily through telephone. The ideal candidate will be responsible for collecting bad debt accounts and achieving monthly goals. Qualified individuals should possess a college degree and have two years of recent consumer collections experience. This position offers competitive pay and comprehensive company-paid benefits including medical coverage, retirement plans, and paid time off.

Qualifications

• Two years of recent consumer collections experience; willing to train the right individual.
• Skip tracing and third-party collections experience.
• Accountability to individual monthly goals.

Responsibilities

• Responsible for collecting on bad debt accounts.
• Achieve monthly goals.
• Make outbound calls and handle inbound calls to resolve bad debt accounts.
• Locate customers to resolve bad debt accounts.

Skills

Analytical

Self-motivated

Goal driven

Professional and persuasive communication

Negotiation

Education

College degree

Job description

Overview

Subordinate Positions: None

Location: Libertyville, IL

Salary Range: $44,000 - $48,000

Overview: Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary: Recovery Specialists are responsible for notifying customers of their defaulted accounts primarily through telephone to resolve their financial obligation utilizing various collection methods.

Responsibilities

Position Responsibilities:

• Responsible for collecting on bad debt accounts
• Achieve monthly goals
• Make outbound calls and handle inbound calls to resolve bad debt accounts
• Locate customers to resolve bad debt accounts

Qualifications

Requirements:

• College degree, preferred
• Two years of recent consumer collections experience; willing to train the right individual
• Skip tracing
• Third-party collections, auto collections, manual dialing
• Accountability to individual monthly goals

Business understanding and demonstrated skills and knowledge in:

• Credit and collections
• Communications – verbal and written
• Professional and persuasive communication
• Computer applications
• Negotiation
• Self-motivated
• Goal driven
• Organization

The following individual skills and characteristics are particularly important:

• Analytical
• Standards and Ethics
• Approachable
• Decisive
• Collaborative

Working with Snap-on has benefits! Company-paid benefits include:

• Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

Will be required to pass an immediate drug test upon offer.

Travel: No travel expected

Effort: Normal working hours

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran