Associate Account Manager

Snap-On Tools; Libertyville (IL); On-site; USD 45,000 - 47,250; Full time

Benefits offered by this job

Medical and dental coverage

Bonus and incentives

Paid time off

Tuition Assistance Plan

Employee Stock Purchase Plan

Retirement programs including 401(k)

Job summary

Snap-On Tools in Libertyville, IL is seeking an Entry Level Collections Representative responsible for managing early stage delinquent accounts. The role involves extensive communication, resolving payment issues, and promoting Credit Sales programs.

Applicants should have at least a high school diploma and customer service experience, while a Bachelor’s degree is preferred. Benefits include medical coverage, tuition assistance, and a retirement plan.

Qualifications

• 2 years customer service or collections preferred.

Responsibilities

• Collection of EC accounts to achieve established Corporate/Regional goals.
• Extensive phone contact collecting on active delinquent accounts.
• Coordinate collection efforts with Franchisee network.
• Achieve assigned delinquency/loss goals and metrics.
• Assist in promoting Credit Sales programs.

Skills

Credit and collections

Communications – verbal and written

Computer applications

Negotiation

Analytical

Standards and Ethics

Approachable

Decisive

Collaborative

Education

High school diploma

Bachelor’s degree

Job description

Overview

Subordinate Positions: None

Location: Libertyville, IL

Salary Range: $45,000 - $47,250

Overview: Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary: Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.

Responsibilities

Position Responsibilities:

• Collection of EC accounts to achieve established Corporate/Regional goals
• Extensive phone contact collecting on active delinquent accounts
• Coordinate collection efforts with Franchisee network
• Coordinate product return with Account Managers/Senior Account Manager
• Report and consult with management on major issues
• Achieve assigned delinquency/loss goals and metrics
• Answer field and customer questions
• Resolve credit/payment problems
• Assist in promoting Credit Sales programs and promotions

Qualifications

Requirements:

• High school diploma.
• 2 years customer service or collections preferred
• Bachelor’s degree is preferred

Business understanding and demonstrated skills and knowledge in:

• Credit and collections
• Communications – verbal and written
• Computer applications
• Negotiation

The following individual skills and characteristics are particularly important:

• Analytical
• Standards and Ethics
• Approachable
• Decisive
• Collaborative

Working with Snap-on has benefits! Company-paid benefits include:

• Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

Will be required to pass an immediate drug test upon offer.

Travel: No travel expected

Effort: Normal working hours

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran