Assistant Store Ops Leader & Customer Experience Coach

Lids; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Training programs

Team environment

Early wage access

Job summary

Lids in Baltimore is seeking an Assistant Store Manager to lead daily store operations, coach associates, and ensure top-notch customer service. You will own scheduling, training, and the execution of company standards while supporting a high-energy, inclusive team environment.

As a critical link between store performance and brand experience, you will drive sales, manage cash and operations, and maintain compelling merchandising that reflects Lids on-site in a fast-paced retail setting.

Qualifications

• Ability to lead and manage store operations and staff.
• Strong customer service and communication skills.
• Capable of working unsupervised.

Responsibilities

• Act as Manager on duty when Store Manager is absent.
• Oversee scheduling and staffing to meet demand.
• Administer disciplinary steps as needed.
• Ensure compliance with policies and dress code.
• Drive sales strategy and KPI achievement.
• Maintain store appearance and merchandising.

Skills

Leadership

Customer service

Staff scheduling

Training

Communication

Tools

POS system

Job description

Lids in Baltimore is seeking an Assistant Store Manager to lead daily store operations, coach associates, and ensure top-notch customer service. You will own scheduling, training, and the execution of company standards while supporting a high-energy, inclusive team environment.

As a critical link between store performance and brand experience, you will drive sales, manage cash and operations, and maintain compelling merchandising that reflects Lids on-site in a fast-paced retail setting.