Assistant Store Manager: Sales Leader & Customer Experience

Acima LLC.; United States; Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Potential Bonus

Discounts from Acima partners

Zusammenfassung

Acima LLC is seeking an Assistant Store Manager to support the Store Manager with account management, sales activities, and exceptional customer service. The role involves processing credit turn-downs, web orders, and converting them into Acima credit customers at a partner store location.

The position pays hourly with potential bonuses and incentives based on performance, with duties spanning sales, account management, and customer care to drive conversions and store success.

Qualifikationen

• Must be at least 18 years old.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance.

Aufgaben

• Driving customer growth through appropriate channels (web, partner stores, walk ins).
• Listening, identifying, and fulfilling all customer needs in a timely manner.
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process.
• Closing the sales cycle by converting applications that include in-store and web orders.
• Working as a cooperative team member with Acima partner stores in all operations aspects.
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance.
• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process.
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.

Kenntnisse

Excellent communication

Interpersonal skills

Time management

Multi-tasking

Ausbildung

High school diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

Acima LLC is seeking an Assistant Store Manager to support the Store Manager with account management, sales activities, and exceptional customer service. The role involves processing credit turn-downs, web orders, and converting them into Acima credit customers at a partner store location.

The position pays hourly with potential bonuses and incentives based on performance, with duties spanning sales, account management, and customer care to drive conversions and store success.