Assistant Store Manager - Drive Sales & Customer Experience

Acima LLC.; Norcross (GA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Weekly pay

Job summary

Acima is seeking an Assistant Store Manager to support the Store Manager in achieving sales and customer service goals at one of our retail partner stores. The role emphasizes processing credit turn-downs and web orders, converting them into Acima credit customers, and reviewing lease applications to promote leasing benefits.

Responsibilities include driving customer growth via multiple channels, educating customers on Lease-To-Own terms, and collaborating with partner stores to ensure smooth

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance.

Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk ins).
• Listening, identifying, and fulfilling all customer needs in a timely manner.
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process.
• Closing the sales cycle by converting applications that include in-store and web orders.
• Working as a cooperative team member with Acima partner stores in all operations aspects.
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance.
• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process.
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.

Skills

Communication

Interpersonal skills

Customer service

Time management

Multitasking

Flexibility

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Acima is seeking an Assistant Store Manager to support the Store Manager in achieving sales and customer service goals at one of our retail partner stores. The role emphasizes processing credit turn-downs and web orders, converting them into Acima credit customers, and reviewing lease applications to promote leasing benefits.

Responsibilities include driving customer growth via multiple channels, educating customers on Lease-To-Own terms, and collaborating with partner stores to ensure smooth