Assistant Store Manager - Lead the Customer Experience

boottbarnext; Arizona; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive hourly rate plus selling

Merchandise discount

Paid Time Off

Medical, Dental, Vision and Life

401(k) with company matching

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking an Assistant Store Manager to support the Store Manager in delivering the Boot Barn Mission, Vision and Values. Lead teams, coach staff, manage scheduling, and drive sales while ensuring exceptional customer service and adherence to merchandising standards.

The role emphasizes partner development, community outreach, loyalty programs engagement, and daily oversight of store operations to meet revenue goals and maintain company policies.

Qualifications

• Associate's Degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Strong communication, customer service, time management and organizational skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willing to work extended hours when necessary.
• Up to 15% travel to support local stores, as needed.

Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Review goals with partners, providing coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within the company.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, support interviewing and hiring for the store team, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Assess and communicate localized customers’ needs to Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market.
• Lead and coach associates in building customer engagement through the B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
• Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
• Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
• Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Possess well-developed business acumen and understands all aspects of the store’s operations.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by District Manager or Store Support Center partners.

Skills

Customer service

People leadership

Communication

Time management

Sales

Retail operations

Education

Associate degree

Job description

Boot Barn is seeking an Assistant Store Manager to support the Store Manager in delivering the Boot Barn Mission, Vision and Values. Lead teams, coach staff, manage scheduling, and drive sales while ensuring exceptional customer service and adherence to merchandising standards.

The role emphasizes partner development, community outreach, loyalty programs engagement, and daily oversight of store operations to meet revenue goals and maintain company policies.