Store Leadership Partner: Customer Experience & Growth

Boot Barn; Fitchburg (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Boot Barn is seeking an Assistant Store Manager to support the Store Manager in leading a dynamic team and delivering exceptional customer service. This role focuses on coaching partners, maintaining merchandising standards, and achieving store sales goals through effective operations and community engagement.

The position requires collaboration with district leadership, adherence to company policies, and a commitment to Boot Barn's values of teamwork and customer care.

Qualifications

• Experience leading a team in a retail environment.
• Strong customer service philosophy and communication skills.
• Ability to coach and develop partners to achieve sales goals.

Responsibilities

• Lead partners to foster a service & selling culture and exceed customer expectations.
• Provide coaching and recognition; be present on the sales floor during peak hours.
• Implement learning plans to improve store performance in operations and merchandising.
• Collaborate with Store Manager to adjust schedules and communicate policies.
• Drive local community engagement and support store sales objectives.

Skills

Customer service

Leadership

Coaching

Merchandising

Store operations

Education

High school diploma or GED

Job description

Boot Barn is seeking an Assistant Store Manager to support the Store Manager in leading a dynamic team and delivering exceptional customer service. This role focuses on coaching partners, maintaining merchandising standards, and achieving store sales goals through effective operations and community engagement.

The position requires collaboration with district leadership, adherence to company policies, and a commitment to Boot Barn's values of teamwork and customer care.