Assistant Store Manager: Lead Teams & Delight Customers

carters; Gambrills (MD); Presencial; USD 29 000 - 38 000; Tempo integral

Resumo da oferta

Carter's is hiring an Assistant Store Manager in Maryland. You will be the first face of the brand for growing families, welcoming customers and guiding them through baby essentials, school prep, and more. You’ll lead a team, drive KPIs, and foster an inclusive, high-service store culture.

We value education and development, offer flexible schedules, and provide growth opportunities within Carter's family. This role emphasizes leadership, teamwork, and customer care across our brands.

Qualificações

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel).
• Lift 40 pounds as needed; stand for extended periods; ability to work days, nights, weekends, holidays.

Responsabilidades

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omnichannel experience while coaching others to success.
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through Company sponsored programs, including credit.
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools.
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Conhecimentos

Leadership

Customer engagement

Supervisory experience

Retail management

Outlook

Excel

Formação académica

High school diploma or GED

Ferramentas

Outlook

Excel

Descrição da oferta de emprego

Carter's is hiring an Assistant Store Manager in Maryland. You will be the first face of the brand for growing families, welcoming customers and guiding them through baby essentials, school prep, and more. You’ll lead a team, drive KPIs, and foster an inclusive, high-service store culture.

We value education and development, offer flexible schedules, and provide growth opportunities within Carter's family. This role emphasizes leadership, teamwork, and customer care across our brands.