Assistant Store Manager — Lead Team, Growth & Benefits

O'Reilly Auto Parts; Warwick (RI); Presencial; USD 52.000 - 72.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Flexible Spending Account (FSA)

Health/wellbeing programs

Tuition assistance

Career growth opportunities

Resumo da vaga

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. This role leads the team in the manager's absence and/or during opposing shifts, delivering outstanding service to retail and professional customers.

Bilingual candidates are encouraged to apply and will be valued for multilingual support. The position emphasizes coaching, hiring involvement, training, and maintaining policy compliance across

Qualificações

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish is highly desired).

Responsabilidades

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of service programs.
• Work with the store manager to ensure the sales counter is adequately staffed during peak hours.
• Assist in setting team goals, providing feedback, coaching and training updates.
• Assist in the hiring process: recruiting tasks, scheduling interviews and evaluating candidates.
• Answer the telephone according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely and contact customers after shipment.
• Use outside PO ledger to manage special orders and outside purchases per procedure.
• Process and stage returns; issue refunds correctly and ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure policy compliance: schedule adherence, approvals for changes, and accurate clock-in/out.

Conhecimentos

Fluency in multiple languages

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Formação

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Descrição da vaga

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. This role leads the team in the manager's absence and/or during opposing shifts, delivering outstanding service to retail and professional customers.

Bilingual candidates are encouraged to apply and will be valued for multilingual support. The position emphasizes coaching, hiring involvement, training, and maintaining policy compliance across