Assistant Store Manager — Growth & Benefits Leader

O'Reilly Auto Parts; Town of Concord (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock 401k with employer contributions

Medical, Dental, & Vision insurance +4

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team in servicing customers and manage the store during the Store Manager's absence, including peak hours and scheduling.

The role emphasizes coaching, training and hiring; bilingual candidates are encouraged to apply and a strong focus on achieving service excellence across the showroom is expected.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification required.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Coordinate staffing for peak hours and ensure coverage across lunch, late afternoons, evenings and weekends.
• Assist the store manager with hiring, interviews and candidate evaluation.
• Ensure calls are answered according to policy.
• Process buy online/ship to store, hub transfers, and DC add orders promptly; notify customers on shipments.
• Manage outside purchases with PO ledger and outside orders.
• Handle returns and exchanges efficiently with correct refunds.
• Invoice all merchandise before leaving the store; communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted schedules and proper clock-in/out procedures.
• Perform opening/closing duties and secure money, deposits and alarms.
• Assist in maintaining building, parking lot, signage, equipment, and delivery vehicles.
• Perform all other duties as assigned.

Skills

Sales training

AM Certification

RSS Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team in servicing customers and manage the store during the Store Manager's absence, including peak hours and scheduling.

The role emphasizes coaching, training and hiring; bilingual candidates are encouraged to apply and a strong focus on achieving service excellence across the showroom is expected.