Assistant Store Manager: Lead People & Elevate Customer Experience

Carter's Retail Inc.; Kissimmee (FL); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Brand discount

Education program

Paid time off

Parental leave

Career development

Job summary

Carter’s Retail Inc. is seeking an Assistant Store Manager to be the first face of the brand for growing families. You’ll lead a welcoming team, coach staff, and drive sales while delivering an inclusive shopping experience.

You will help prep families for school moments and ensure excellent customer service across channels. The role emphasizes leadership development, personnel management, and ongoing training to elevate product knowledge and store performance.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omnichannel experience while coaching others to success.
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through Company sponsored programs, including credit.
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team.

Skills

Leadership

Customer engagement

Communication

Supervisory skills

Technology proficiency

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s Retail Inc. is seeking an Assistant Store Manager to be the first face of the brand for growing families. You’ll lead a welcoming team, coach staff, and drive sales while delivering an inclusive shopping experience.

You will help prep families for school moments and ensure excellent customer service across channels. The role emphasizes leadership development, personnel management, and ongoing training to elevate product knowledge and store performance.