Assistant Store Manager: Lead Operations & Guest Experience

Reid Stores LLC; Ransomville (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Reid Stores LLC is seeking an Assistant Store Manager to help lead Crosby’s store operations in New York. You will support the Team Leader, supervise staff, ensure clean, welcoming environments, and deliver exceptional customer service.

The role emphasizes operations, training, scheduling, inventory, and adherence to safety and company policies, with opportunities for growth within a local brand that serves its community.

Qualifications

• 21 years of age
• High School Diploma or equivalent
• Able to work at least 40 hours per week, including weekends
• Valid Driver’s license that meets company policy
• Reliable transportation for position requirements
• Serve Safe certified, preferred
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins
• Ability to clearly assess and validate customer identification
• Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment
• Tolerance of exposure to gasoline fumes and cleaning products.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards
• Promote and assist customers with enrolling in My Crosby’s Rewards
• Drive sales through suggestive selling and add-on recommendations
• Handle customer concerns and resolve issues when the Team Leader is not present
• Help oversee daily operations to ensure efficiency and profitability
• Maintain store cleanliness, organization, and brand standards
• Support merchandising, promotions, and inventory management
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations
• Communicate effectively with team members and leadership
• Train, coach, and support store associates
• Assist with scheduling and maintaining proper staffing levels
• Provide feedback on employee performance and development
• Foster a positive, respectful, and team-oriented work environment
• Assist with inventory control, audits, and reporting
• Support accurate cash handling and daily bank deposits
• Review timekeeping and assist with payroll processing
• Report discrepancies and maintain accurate records
• Help maintain a safe and secure store environment
• Follow proper opening/closing procedures and cash security policies
• Monitor equipment, cleanliness, and overall store conditions
• Report maintenance or safety concerns promptly

Skills

Customer service

Team leadership

Cash handling

Inventory management

Scheduling

Training

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Lottery

Job description

Reid Stores LLC is seeking an Assistant Store Manager to help lead Crosby’s store operations in New York. You will support the Team Leader, supervise staff, ensure clean, welcoming environments, and deliver exceptional customer service.

The role emphasizes operations, training, scheduling, inventory, and adherence to safety and company policies, with opportunities for growth within a local brand that serves its community.