Assistant Store Manager: Lead Financial Services & Growth

CCF Family of Brands; Carthage (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Educational reimbursement

Medical insurance options

401(k) retirement plan with company 5%

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager for TitleMax in Carthage, TX. The role emphasizes leading a team, guiding customer interactions, and handling daily store operations to meet performance goals.

You will drive loan and check cashing services, oversee risk management, and mentor Customer Service Representatives while maintaining compliance and a strong customer focus.

Qualifications

• High school diploma or equivalent.
• Minimum one year of experience in customer service, sales, or retail.
• At least 3 months of supervisory or key holder experience.
• Excellent verbal and written communication skills.
• Proficiency with POS systems, phones, and Microsoft Office.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Leadership

Communication

Time management

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager for TitleMax in Carthage, TX. The role emphasizes leading a team, guiding customer interactions, and handling daily store operations to meet performance goals.

You will drive loan and check cashing services, oversee risk management, and mentor Customer Service Representatives while maintaining compliance and a strong customer focus.