Store General Manager: Lead Growth & Team Excellence

Community Choice Financial Family of Brands; LaGrange (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Learning management system access

Cross-brand training

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life insurance

Disability insurance

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a General Manager for TitleMax in LaGrange, GA. You will lead store operations, drive revenue, ensure compliance, and provide world-class customer service while coaching a team to excel.

The role offers coaching, executive exposure, and development programs designed to grow your career and earnings potential within our brand family across the country.

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
• Valid drivers license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).

Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs.
• Handle complex customer situations that arise with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Supervisory experience

Leadership

Verbal and written communication

Retail/finance/customer service

Team coaching and development

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a General Manager for TitleMax in LaGrange, GA. You will lead store operations, drive revenue, ensure compliance, and provide world-class customer service while coaching a team to excel.

The role offers coaching, executive exposure, and development programs designed to grow your career and earnings potential within our brand family across the country.