Customer-Centric Store Leader & Team Coach

Community Choice Financial Family of Brands; Tyler (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

New hire training

Education reimbursement

401(k) match

Paid Time Off

Medical + telemedicine

Diverse culture

Job summary

Community Choice Financial Family of Brands is hiring an Assistant Store Manager in Tyler, TX to lead store operations and deliver a white-glove customer experience throughout the loan or pawn process. The ASM will coach Customer Service Representatives, support recovery processes, and ensure compliance with company standards while driving store profitability and community engagement.

This role requires a full-time schedule (40 hours weekly) with in-person work and some Saturday hours in a

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Provide an exceptional customer experience throughout the loan/pawn process.
• Assist account management and recovery processes, including collection calls.
• Develop customer relationships to build new business and maintain store profitability.
• Provide coaching to Customer Service Representatives to ensure quality and safety standards.
• Maintain POS system data accuracy and integrity.
• Ensure compliance with company policies and applicable laws.

Skills

Customer service

Leadership

Supervisory

Communication

Education

High School Diploma

Tools

POS system

MS Office

Job description

Community Choice Financial Family of Brands is hiring an Assistant Store Manager in Tyler, TX to lead store operations and deliver a white-glove customer experience throughout the loan or pawn process. The ASM will coach Customer Service Representatives, support recovery processes, and ensure compliance with company standards while driving store profitability and community engagement.

This role requires a full-time schedule (40 hours weekly) with in-person work and some Saturday hours in a