Assistant Store Manager: Lead Customer Service & Ops

O'Reilly Auto Parts; Lebanon (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Emp. 1

Medical, Dental, & Vision Insurance

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations in Lebanon, NH. The role requires leading the team during Manager absence and shifts, and guiding staff to deliver standout service to both retail and professional customers.

Bilingual candidates are encouraged to apply. Responsibilities include staffing, hiring support, training, and ensuring efficient processing of returns, transfers, and daily procedures.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification required.
• Certified Parts Professional Certification and ASE Certification preferred.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels at the showroom and ensure staff execute service programs.
• Assist the store manager with staffing, hiring, interviews and candidate evaluation.
• Ensure all transactions and transfers are processed accurately and timely.
• Perform opening/closing duties and secure the store per policy.
• Maintain store appearance, signage, equipment, and overall operations.

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations in Lebanon, NH. The role requires leading the team during Manager absence and shifts, and guiding staff to deliver standout service to both retail and professional customers.

Bilingual candidates are encouraged to apply. Responsibilities include staffing, hiring support, training, and ensuring efficient processing of returns, transfers, and daily procedures.