Assistant Store Manager — Lead, Coach & Drive Sales

firstcash-holdings-inc; Memphis (TN); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Earned Wage Access

Employee discounts

401(k) auto-enrollment

Tuition reimbursement

Vacation & Sick Time

Job summary

FirstCash Holdings, Inc. is seeking an Assistant Store Manager in Memphis to help lead the team, drive store performance, and deliver outstanding customer service.

You will partner with the Store Manager to support operations, develop staff, and optimize profitability across a diverse merchandise mix including jewelry, electronics, tools, and more. The role emphasizes coaching, daily leadership responsibilities, and a flexible retail schedule, with additional earnings via commission and store

Qualifications

• Minimum 18 years old with a high school diploma or GED.
• Previous leadership, key-holder, supervisory, or management experience preferred.
• Strong leadership, coaching, team development, and customer service skills.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support the achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.

Skills

Leadership

Coaching

Customer service

Team development

Flexibility

Bilingual (encouraged)

Education

High school diploma or equivalent

Tools

Retail checkout systems

Job description

FirstCash Holdings, Inc. is seeking an Assistant Store Manager in Memphis to help lead the team, drive store performance, and deliver outstanding customer service.

You will partner with the Store Manager to support operations, develop staff, and optimize profitability across a diverse merchandise mix including jewelry, electronics, tools, and more. The role emphasizes coaching, daily leadership responsibilities, and a flexible retail schedule, with additional earnings via commission and store