Assistant Store Manager — Lead & Grow Sales

FirstCash; Rocky Mount (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Unlimited commission

Store performance bonus

Earned wage access

Employee discounts

Vacation & Sick/Personal time

401(k) auto-enrollment

Tuition reimbursement

Job summary

FirstCash is seeking an Assistant Store Manager to help lead our team, coach employees, drive store performance, build customer relationships, and develop your leadership skills.

As an Assistant Store Manager, you'll partner with the Store Manager to support daily operations, develop team members, deliver exceptional service, and help drive profitability across our wide range of merchandise, including jewelry, electronics, tools, and more.

Qualifications

• Minimum 18 years old with a high school diploma, GED, or equivalent experience.
• Experience in leadership, supervisory, or management roles is preferred.
• Strong leadership, coaching, team development, and customer service skills.

Responsibilities

• Support daily store operations and act as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics to support business objectives.
• Build product knowledge across merchandise categories.

Skills

Leadership

Customer service

Coaching

Team development

Retail

Education

High school diploma

GED welcome

Tools

POS systems

Job description

FirstCash is seeking an Assistant Store Manager to help lead our team, coach employees, drive store performance, build customer relationships, and develop your leadership skills.

As an Assistant Store Manager, you'll partner with the Store Manager to support daily operations, develop team members, deliver exceptional service, and help drive profitability across our wide range of merchandise, including jewelry, electronics, tools, and more.