Assistant Store Manager - Growth & Customer Experience

Carter's, Inc.; Browns Corner (MA); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Discount on brands 30%

Education program (Advance You)

Paid time off and holidays

Parental leave

Adoption assistance

Job summary

Carter’s, Inc. in Massachusetts invites an Assistant Store Manager to lead a dynamic team and deliver exceptional customer experiences. You will welcome families, showcase baby essentials, and support daily store operations with a focus on service quality and sales.

The role emphasizes inclusivity, coaching, and driving store KPIs. The position requires leadership, effective communication, and at least 1 year of retail management experience.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Strong leadership and people skills to coach a team.
• Excellent verbal and written communication abilities.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with product styles and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Coach others to success while maintaining service standards and omnichannel experience
• Analyze the business and drive KPIs with the team to improve results
• Build customer loyalty through company programs, including credit
• Assist the Store Manager in recruiting, hiring, training, and development
• Recognize exceptional performance and redirect when needed
• Plan, track, and report tasks and financial results using company tools
• Collaborate on merchandising standards, promotions, and product placement
• Reduce loss via consistent customer service and operational controls

Skills

Retail management

Customer service

Leadership

Communication

Education

High school diploma or GED

Job description

Carter’s, Inc. in Massachusetts invites an Assistant Store Manager to lead a dynamic team and deliver exceptional customer experiences. You will welcome families, showcase baby essentials, and support daily store operations with a focus on service quality and sales.

The role emphasizes inclusivity, coaching, and driving store KPIs. The position requires leadership, effective communication, and at least 1 year of retail management experience.