Assistant Store Manager - Fashion, Team Growth & Service

J.Crew Factory; Glenmont (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

60% discount on branded product

Medical and Prescription coverage

401(k) plan with company matching

Paid time off

Discounts on entertainment, travel, &技

Job summary

J.Crew Factory is seeking an Assistant Manager to join the leadership team in our New York-area store. You will drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance and ensuring smooth operational support.

You will collaborate with the Store Director and leadership team to adapt strategies for business success, recruit and train staff, and maintain superior customer service to exceed goals.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail leadership

Customer service

Team collaboration

Scheduling flexibility

Problem solving

Job description

J.Crew Factory is seeking an Assistant Manager to join the leadership team in our New York-area store. You will drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance and ensuring smooth operational support.

You will collaborate with the Store Director and leadership team to adapt strategies for business success, recruit and train staff, and maintain superior customer service to exceed goals.