Assistant Store Manager: Elevate Sales & Guest Experience

L'Oréal; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

VIP product discounts

Learning & development programs

Employee resource groups

Mental health & wellness programs

Job summary

Kiehl's Since 1851, part of L'Oréal, is seeking an Assistant Store Manager to support the Store Manager in achieving sales goals and delivering a best-in-class customer experience. You will help manage store operations, training, and brand presentation to reflect the unique Kiehl's heritage.

This role requires retail or cosmetic experience, strong communication and analytical skills, and willingness to work closing shifts and weekends.

Qualifications

• Retail and/or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience required.
• Communication skills.
• Analytical skills.
• Basic computer skills.
• Must be willing to work 2 closing shifts per week and 2 full weekends per month.
• High School Diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Delivers a best in class experience to customers.
• Upholds standards of customer service excellence.
• Leader in productivity.
• Regular attendance and timeliness for all scheduled shifts.
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team.
• Enforce company policies and procedures.
• Perform open and close procedures for the store.
• Provide training to new store employees.
• Effectively execute visual directives, education selling tools and customer service standards.
• Perform other job-related duties as assigned.

Skills

Retail experience

Customer service

Communication skills

Analytical skills

Basic computer skills

Key holder experience

Weekend availability

18+

Education

High School Diploma or GED

Job description

Kiehl's Since 1851, part of L'Oréal, is seeking an Assistant Store Manager to support the Store Manager in achieving sales goals and delivering a best-in-class customer experience. You will help manage store operations, training, and brand presentation to reflect the unique Kiehl's heritage.

This role requires retail or cosmetic experience, strong communication and analytical skills, and willingness to work closing shifts and weekends.