Assistant Store Manager — Elevate Sales & Customer Experience

Deckers Brands; New York (NY); On-site; USD 39,000 - 47,000; Full time

Job summary

HOKA store in New York seeks an Assistant Store Manager to partner with the Store Manager, drive sales, improve conversion, and deliver an outstanding customer journey. You will lead daily operations, open/close, organize staffing, and ensure asset protection while representing the Deckers Brands with energy.

You will recruit, onboard and train team members, coach performance, manage visual standards, and support in-store events.

Qualifications

• Two to four years minimum retail store management experience preferred.
• Excellent communication skills to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
• Excellent organizational skills and ability to coordinate people, resources, and services in order to address business goals and needs.
• Fantastic problem-solving skills and ability to work through challenges.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Drive and own key store goals including sales, conversion, NPS, and customer capture.
• Set targets and motivate team members to achieve goals within each shift.
• Ensure operational excellence in all aspects of the business and prioritize programs that enhance the customer journey.
• Take responsibility for the day-to-day operations of the store, which includes training, visual merchandising, opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, managing inventory and cash controls, and serving as the Manager on Duty in the Store Manager’s absence.
• Assist in the recruiting, hiring, and training of team members who know how to drive Brand awareness and education while providing excellent service.
• Maintain and model an optimistic and energetic attitude and invite all customers into the HOKA community through exceptional service.

Skills

Excellent communication

Excellent organizational skills

Problem-solving skills

Multi-tasking

Job description

HOKA store in New York seeks an Assistant Store Manager to partner with the Store Manager, drive sales, improve conversion, and deliver an outstanding customer journey. You will lead daily operations, open/close, organize staffing, and ensure asset protection while representing the Deckers Brands with energy.

You will recruit, onboard and train team members, coach performance, manage visual standards, and support in-store events.