Assistant Store Manager — Elevate Service, Sales & Ops

HOKA; Castle Rock (CO); On-site; USD 54,000 - 66,000; Full time

Job summary

HOKA is seeking an Assistant Store Manager to partner with the Store Manager in driving business results and delivering the HOKA brand experience. You will lead a team, guide daily operations, and ensure exceptional customer service to build brand awareness and loyalty.

You will be responsible for achieving store KPIs, coaching staff, and managing inventory, loss prevention, and store security, while representing the Deckers Brands with energy and an optimistic attitude.

Qualifications

• Two to four years minimum retail store management experience preferred.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Fantastic problem-solving skills and ability to work through challenges.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Drive and own key store goals including sales, conversion, NPS, and customer capture.
• Set targets and motivate team members to achieve goals within each shift.
• Ensure operational excellence in all aspects of the business and prioritize programs that enhance the customer journey.
• Take responsibility for day-to-day operations of the store, including training, visual merchandising, opening/closing, securing assets, planning labor, and inventory control.
• Serve as Manager on Duty in the Store Manager’s absence and assist in recruiting, hiring, and training team members.
• Maintain an optimistic and energetic attitude and invite customers into the HOKA community through exceptional service.

Skills

Retail management

Team leadership

Customer service

Communication

Job description

HOKA is seeking an Assistant Store Manager to partner with the Store Manager in driving business results and delivering the HOKA brand experience. You will lead a team, guide daily operations, and ensure exceptional customer service to build brand awareness and loyalty.

You will be responsible for achieving store KPIs, coaching staff, and managing inventory, loss prevention, and store security, while representing the Deckers Brands with energy and an optimistic attitude.