Assistant Store Manager: Lead Brand Experience

HOKA; National Harbor (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Global contests

Opportunities for growth and dev

Job summary

HOKA is seeking an Assistant Store Manager to partner with the Store Manager to drive business results and uphold the HOKA Brand values, vision and mission with the team.

You will lead daily store operations, set targets, train staff, manage labor and inventory, and ensure exceptional service. You’ll also assist in recruiting and motivating a high-energy team, creating an engaging customer journey while representing Deckers Brands in the local community.

Qualifications

• Two to four years minimum retail store management experience.
• Strong communication skills to convey the Brand Vision and Mission.
• Excellent organizational skills to coordinate people, resources, and services.
• Demonstrated problem-solving skills in a fast-paced environment.
• Ability to prioritize and multi-task effectively during shifts.

Responsibilities

• Drive and own key store goals including sales, conversion, NPS, and customer capture.
• Set targets and motivate team members to achieve goals within each shift.
• Ensure operational excellence in all aspects of the business and prioritize programs that enhance the customer journey.
• Take responsibility for day-to-day operations: training, visual merchandising, opening/closing, security, labor planning, inventory, and cash controls; act as Manager on Duty when Store Manager is absent.
• Assist in recruiting, hiring, and training team members who drive brand awareness and education while delivering excellent service.
• Maintain an optimistic, energetic attitude and invite customers into the HOKA community through exceptional service.

Skills

Excellent communication

Excellent organizational skills

Problem-solving

Prioritization & multitasking

Brand vision & mission communication

Job description

HOKA is seeking an Assistant Store Manager to partner with the Store Manager to drive business results and uphold the HOKA Brand values, vision and mission with the team.

You will lead daily store operations, set targets, train staff, manage labor and inventory, and ensure exceptional service. You’ll also assist in recruiting and motivating a high-energy team, creating an engaging customer journey while representing Deckers Brands in the local community.