Store Manager: Lead Team, Elevate Brand Experience

HOKA; New York (NY); On-site; USD 83,000 - 102,000; Full time

Job summary

HOKA Store Manager in New York leads a high-energy team to deliver elevated customer experiences and strong store performance. You will model the HOKA brand values, coach staff, manage inventory and operations, and drive KPIs while maintaining exceptional service and local community engagement.

The role requires at least four years of retail store management experience, proven leadership, and a track record of achieving sales goals.

Qualifications

• Four (4) years minimum retail store management experience.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
• Excellent leadership skills and experience managing people in a customer-facing environment.
• Demonstrated track record of exceeding sales targets and cost management for a store of comparable volume and size.
• Excellent organizational skills and ability to coordinate people, resources, and services in order to address business goals and needs.
• Fantastic problem-solving skills and ability to work through challenges.
• Ability to be agile to meet the needs of the business, within and beyond the four walls of the store.
• Experience coordinating and hosting regular in-store and local events.

Responsibilities

• Lead and develop your team to drive store results and professional growth.
• Provide outstanding customer service and maintain brand/product knowledge training.
• Meet and exceed sales targets and monitor store expenses and KPIs.
• Develop store strategies to improve customer satisfaction, traffic, and profitability.
• Drive community involvement through local events and outreach.

Job description

HOKA Store Manager in New York leads a high-energy team to deliver elevated customer experiences and strong store performance. You will model the HOKA brand values, coach staff, manage inventory and operations, and drive KPIs while maintaining exceptional service and local community engagement.

The role requires at least four years of retail store management experience, proven leadership, and a track record of achieving sales goals.