Assistant Store Manager - Elevate Customer Experience & Ops

Crosby’s Stores; New York, Northern (NY, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance with Employer Con­t­

Voluntary Dental Insurance

Life Insurance- Company Paid

401K & Paid Time Off

Leadership Paid Training Program

Career growth opportunities

Company Discounts

Significant Fuel Discounts

Scholarship Opportunity and Tuition Re

Employee Assistance Program- Company

Job summary

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily operations and deliver exceptional customer service in a fast-paced retail environment. You’ll support the Team Leader in creating a clean, welcoming store that drives sales and preserves Crosby’s standards.

You will supervise team members, manage staffing, and assist with inventory, payroll, and safety compliance to ensure a smooth operation and great customer experiences every day.

Qualifications

• High School Diploma or equivalent is required.
• Able to work at least 40 hours/week, including weekends.
• Serve Safe certification preferred.
• Valid driver’s license that meets company policy is required.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Help oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.

Skills

Customer service

Team leadership

Cash handling

POS proficiency

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management

Job description

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily operations and deliver exceptional customer service in a fast-paced retail environment. You’ll support the Team Leader in creating a clean, welcoming store that drives sales and preserves Crosby’s standards.

You will supervise team members, manage staffing, and assist with inventory, payroll, and safety compliance to ensure a smooth operation and great customer experiences every day.