Assistant Store Manager — Lead Customer Experience & Ops

Crosby’s Stores; New York, Northern (NY, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance with Employer Contri

Voluntary Dental Insurance

Life Insurance- Company Paid

401K & Paid Time Off

Leadership Paid Training Program

Career growth opportunities

Company Discounts

Significant Fuel Discounts

Scholarship Opportunity and Tuition Re

Employee Assistance Program- Company P

Job summary

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader in creating a clean, welcoming environment. You’ll focus on delivering exceptional customer service, driving store success, and supervising team members.

You will oversee merchandising, promotions, inventory, and compliance with safety and company policies, while supporting scheduling, payroll, and daily financial tasks. Career growth opportunities are available.

Qualifications

• 21 years of age and above.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Serve Safe certification preferred.
• Reliable transportation for position requirements.
• Proficient in basic math to handle cash transactions.
• Ability to understand operating instructions for POS and related equipment.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following quality standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Oversee daily operations to ensure efficiency and profitability.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Follow safety, tobacco, alcohol, and company regulations.

Skills

Customer service

Team leadership

Cash handling

POS knowledge

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Lottery systems

Inventory software

Job description

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader in creating a clean, welcoming environment. You’ll focus on delivering exceptional customer service, driving store success, and supervising team members.

You will oversee merchandising, promotions, inventory, and compliance with safety and company policies, while supporting scheduling, payroll, and daily financial tasks. Career growth opportunities are available.