Assistant Store Manager: Customer Experience & Store Ops

Crosby’s Stores; New York, Northern (NY, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance with Employer Contri

Voluntary Dental Insurance

Life Insurance- Company Paid

401K & Paid Time Off

Leadership Paid Training Program

Career growth opportunities

Company Discounts

Significant Fuel Discounts

Scholarship Opportunity and Tuition Re

Employee Assistance Program- Company

Job summary

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily operations and support the Team Leader in creating a clean, efficient, and welcoming environment. You will supervise team members, maintain high standards, and ensure exceptional customer experiences every day.

The role involves supervising staff, driving sales through suggestive selling, handling cash, and ensuring compliance with safety and company rules.

Qualifications

• Must be 21 years or older.
• Must have a High School Diploma or equivalent.
• Ability to work at least 40 hours per week, including weekends.
• Valid driver’s license per company policy.
• Reliable transportation for position requirements.
• Serve Safe certified, preferred.
• Proficient in basic math for cash handling, shift reports, and vendor check-ins.
• Ability to understand operating instructions for lottery, POS, and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made‑to‑order items following Crosby’s standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add‑on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team‑oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Review timekeeping and assist with payroll processing.
• Report discrepancies and maintain accurate records.
• Help maintain a safe and secure store environment.
• Follow opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Skills

Customer service

Cash handling

Team leadership

Math proficiency

Education

High School Diploma or equivalent

Serve Safe certification (preferred)

Tools

POS systems

Job description

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily operations and support the Team Leader in creating a clean, efficient, and welcoming environment. You will supervise team members, maintain high standards, and ensure exceptional customer experiences every day.

The role involves supervising staff, driving sales through suggestive selling, handling cash, and ensuring compliance with safety and company rules.