Assistant Store Manager — Lead Customer Experience & Ops

Crosby’s Stores; Buffalo, Northern (NY, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance with Employer Contri

Voluntary Dental Insurance

Life Insurance- Company Paid

401K & Paid Time Off

Leadership Paid Training Program

Career growth opportunities!

Company Discounts

Significant Fuel Discounts!

Scholarship Opportunity and Tuition Re

Employee Assistance Program- Company P

Job summary

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader. You will supervise team members, maintain high standards, and deliver exceptional customer service in a fast-paced retail environment.

You will oversee customer experience, store operations, and team development, while ensuring compliance with safety and company regulations. Growth opportunities and a strong benefits package are offered.

Qualifications

• 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Experience preferred.
• Valid Driver’s license.
• Reliable transportation for position requirements.
• Serve Safe certified, preferred.
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Help oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Review timekeeping and assist with payroll processing.
• Report discrepancies and maintain accurate records.
• Help maintain a safe and secure store environment.
• Follow proper opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Skills

Customer service

Team leadership

Cash handling

Merchandising

Communication

Education

High School Diploma or equivalent

Serve Safe certification (preferred)

Tools

POS system

Lottery terminal

Job description

Crosby’s Stores is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader. You will supervise team members, maintain high standards, and deliver exceptional customer service in a fast-paced retail environment.

You will oversee customer experience, store operations, and team development, while ensuring compliance with safety and company regulations. Growth opportunities and a strong benefits package are offered.