Assistant Manager - Elevate Customer Experience & Team

LOFT; Johnson Creek (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact partnerships

Job summary

LOFT is seeking an Assistant Manager to strengthen the customer experience and store culture at our Johnson Creek location. You will lead the sales floor, model brand behaviors, coach associates, and help recruit and develop talent to deliver exceptional experiences.

This role emphasizes hospitality, teamwork, and tech-savvy operations to ensure seamless omnichannel service and strong store performance.

Qualifications

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences
• Act as a leader on the sales floor and model brand behaviors
• Inspire, educate, and coach associates to create genuine connections
• Create an inclusive store environment for associates
• Use technology to provide a seamless omnichannel shopping experience
• Support the Store Manager in recruiting, hiring, and developing talent
• Use tools and reporting to drive operational excellence and financial discipline
• Build productive relationships by listening, sharing ideas, and supporting the team

Skills

Hospitality mindset

Technology proficient

Strong business acumen

Takes initiative

Retail management experience

Tools

Point-of-Sale system

Job description

LOFT is seeking an Assistant Manager to strengthen the customer experience and store culture at our Johnson Creek location. You will lead the sales floor, model brand behaviors, coach associates, and help recruit and develop talent to deliver exceptional experiences.

This role emphasizes hospitality, teamwork, and tech-savvy operations to ensure seamless omnichannel service and strong store performance.