Assistant Store Manager - Elevate Customer Experience

KnitWell Group; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts across brands

Professional development and careerAdv

Job summary

KnitWell Group is hiring an Assistant Manager for our New York store to support customer experience and shape a strong store culture. You will lead on the sales floor, nurture relationships with customers and associates, and ensure brand standards are reflected in daily operations.

In this role you will coach teammates, assist store leadership in recruiting and developing talent, and use POS and reporting tools to drive sales and efficiency. This is a full-time on-site position in New York.

Qualifications

• Hospitality mindset when connecting with customers and associates.
• Technology proficient with the ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where all feel welcome and engaged.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Hospitality mindset

Technology proficient

POS system proficiency

Business acumen

Initiative and decision making

Tools

POS system

Job description

KnitWell Group is hiring an Assistant Manager for our New York store to support customer experience and shape a strong store culture. You will lead on the sales floor, nurture relationships with customers and associates, and ensure brand standards are reflected in daily operations.

In this role you will coach teammates, assist store leadership in recruiting and developing talent, and use POS and reporting tools to drive sales and efficiency. This is a full-time on-site position in New York.