Assistant Store Manager: Elevate Brand & KPIs

HOKA; San Jose (CA); On-site; USD 60,000 - 70,000; Full time

Job summary

HOKA in San Jose is seeking an Assistant Store Manager to partner with the Store Manager to drive business results and embody the HOKA Brand values. You will own key store goals such as sales, conversion, NPS, and customer capture, while ensuring operational excellence across training, merchandising, scheduling, and cash controls.

This role emphasizes team leadership, hiring, onboarding, and delivering exceptional service to invite customers into the HOKA community.

Qualifications

• Two to four years minimum retail store management experience preferred.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
• Excellent organizational skills and ability to coordinate people, resources, and services in order to address business goals and needs.
• Fantastic problem-solving skills and ability to work through challenges.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Drive and own key store goals including sales, conversion, NPS, and customer capture.
• Set targets and motivate team members to achieve goals within each shift.
• Ensure operational excellence in all aspects of the business and prioritize programs that enhance the customer journey.
• Take responsibility for the day-to-day operations of the store, including training, visual merchandising, opening/closing, asset security, labor scheduling, inventory and cash controls, and serving as Manager on Duty in the absence of the Store Manager.
• Assist in recruiting, hiring, and training of team members to drive Brand awareness and education while delivering excellent service.

Skills

Retail management

Communication

Organizational skills

Problem solving

Prioritization & multi-tasking

Job description

HOKA in San Jose is seeking an Assistant Store Manager to partner with the Store Manager to drive business results and embody the HOKA Brand values. You will own key store goals such as sales, conversion, NPS, and customer capture, while ensuring operational excellence across training, merchandising, scheduling, and cash controls.

This role emphasizes team leadership, hiring, onboarding, and delivering exceptional service to invite customers into the HOKA community.