Retail Sales Leader: WOW Customer Experience

Duluth Trading Company; Kennesaw (GA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision plans

Health Savings Account

Company paid Life Insurance

Short-Term Disability

401(k) Employer Match

Parental Leave

Paid holidays

Generous Paid Time Off

Daily pay available

Employee Discount 40%

Job summary

Duluth Trading Company seeks a full-time Retail Sales Manager to lead the store team and deliver WOW! service. You will build product knowledge, supervise daily operations, manage floor coverage, and ensure the sales floor remains customer-ready with strong merchandising and clean standards.

The role emphasizes customer-centric service, integrity, teamwork, and hands-on leadership in a dynamic retail environment. Training and growth opportunities available.

Qualifications

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Develop familiarity with the Duluth brand and product knowledge to provide solution-oriented, friendly service.
• Lead the store team to deliver WOW service and engage customers on the sales floor.
• Manage floor coverage and ensure the sales floor is customer ready.
• Record customer profile information accurately and resolve concerns.
• Ensure cleanliness and merchandising standards, signage, and floor-set execution.
• Oversee cash handling, register functions, and reporting as directed.

Skills

Customer service

Communication

Team leadership

Integrity

Retail mindset

Ownership

Team collaboration

Adaptability

Problem solving

Education

High school diploma or equivalent

Job description

Duluth Trading Company seeks a full-time Retail Sales Manager to lead the store team and deliver WOW! service. You will build product knowledge, supervise daily operations, manage floor coverage, and ensure the sales floor remains customer-ready with strong merchandising and clean standards.

The role emphasizes customer-centric service, integrity, teamwork, and hands-on leadership in a dynamic retail environment. Training and growth opportunities available.