Assistant Store Manager: Customer Experience Lead

CNG Holdings, Inc; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager in Houston to lead customer interactions and ensure regulatory compliance. You will educate customers on our product portfolio, handle cash and transactions, and coordinate with district staff as needed.

The role emphasizes outstanding service, accurate cash handling, and adherence to company procedures while supporting store operations across the district.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Must have reliable transportation and a valid driver’s license.

Responsibilities

• Serve customers and educate on products and services.
• Escalate issues to store manager or district staff as needed.
• Answer phone inquiries and process customer applications.
• Make outbound calls for sales, courtesy, or collections per regulations.
• Ensure accurate cash handling and daily reconciliations.
• Complete compliance trainings and adhere to policies.

Skills

Customer service

Active listening

Verbal communication

Written communication

Microsoft Office

Multitasking

Driver's license

Education

High school diploma/GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager in Houston to lead customer interactions and ensure regulatory compliance. You will educate customers on our product portfolio, handle cash and transactions, and coordinate with district staff as needed.

The role emphasizes outstanding service, accurate cash handling, and adherence to company procedures while supporting store operations across the district.