Assistant Store Manager - Assembly Row

Caffé Nero

Somerville (MA)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Paid time off

Opportunities for development

Free coffee and food on shift

Staff discount program

Three Holidays: Thanksgiving,Christmas

Rich benefits

Free coffee and food on shift

Staff discount

Job summary

A leading coffee shop chain is looking for a full-time Shift Leader to support the Store Manager in creating a positive work environment while delivering exceptional customer service. The role involves building a great team, managing store operations, and being a key brand ambassador. Ideal candidates should have prior shift leader or assistant manager experience, effective recruitment skills, and a passion for motivating others. Enjoy a competitive salary, great benefits, and a fun work atmosphere!

Qualifications

Must be at least 16 years old and have the right to work in the U.S.
Ability to lift up to 70 pounds and stand for most of the shift.
Experience in fast-paced environments is a plus.

Responsibilities

Support the Store Manager in achieving business goals.
Build and retain a great team while providing excellent customer service.
Be a custodian of the company culture and a brand ambassador.
Manage the business and day-to-day store activities.
Deliver a World‑Class Brand through strong culture, brand representation, and operational leadership.

Skills

Prior Shift Leader or Assistant Manager experience

Creating an exceptional Customer Service environment

Recruitment and team development

Achievement of planned business and financial targets

Motivating and inspiring your team

Demonstrated proficiency in software systems

Run store in absence of manager

Physical stamina

Tools

Scheduling software

Inventory software

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee‑making skills and to deliver a top‑rate experience to our customers.

About Us

Competitive salary!
Fun work environment!
Great operating hours that support a work‑life balance (no late nights)!
Paid time off and training!
Open opportunities to develop!
Three Holidays: Thanksgiving, Christmas, Your Birthday!
Rich benefits!
Free coffee and food on shift!
Staff discount program!
Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

Build and retain a great team

Offer friendly service and excellent speed of service and queue management

Provide 1st‑class standards

Manage the business

The critical role we play is by delivering a World‑Class Brand through:

Being a Custodian of the Caffè Nero Culture
Being a Brand Ambassador
Being a Business Manager

What You Bring

Prior Shift Leader or Assistant Manager experience
Creating an exceptional Customer Service environment
Recruitment and team development, creating an environment of community and collective success
Achievement of planned business and financial targets
Motivating and inspiring your team to perform at their best
Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
Run the store in the absence of the Store Manager
Performs any additional store tasks, as needed
Has fun!
Ability to move or lift up to 70 pounds
Standing on your feet for the majority of the shift
Job Type: Full‑time