Assistant Store Manager - Boylston

Caffé Nero; Boston (MA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Free coffee and food on shift

Staff discount program

Training

Staff discount

Free coffee and food on shift

Three Holidays

Job summary

A coffee shop chain in Boston is seeking an experienced Shift Leader to support the Store Manager and drive team and customer satisfaction. The role includes building a strong team, enhancing customer experiences, and ensuring operational standards are met. Ideal candidates possess leadership skills, with experience in customer service and team development. The position offers a full-time schedule with a variety of benefits including competitive salary, paid time off, and a positive work environment.

Qualifications

• Must have prior Shift Leader or Assistant Manager experience.
• Ability to create an exceptional customer service environment.
• Experience with recruitment and team development.
• Ability to meet business and financial targets.
• Proficient with scheduling and inventory software.
• Able to lift up to 70 pounds and stand for long periods.

Responsibilities

• Support the Store Manager in achieving business goals.
• Offer friendly service and manage queues efficiently.
• Run the store in absence of the Store Manager.
• Provide first-class standards in all store operations.
• Manage the business and uphold the Caffè Nero culture as a Brand Ambassador.

Skills

Customer Service

Team Development

Motivation and Inspiration

Business targets

Motivation

Computer skills

Tools

Scheduling Software

Inventory Systems

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

About Us

• Competitive salary!
• Fun work environment!
• Great operating hours that support a work life balance (no late nights)!
• Paid time off and training!
• Open opportunities to develop!
• Three Holidays: Thanksgiving, Christmas, Your Birthday!
• Rich benefits!
• Free coffee and food on shift!
• Staff discount program!
• Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.
• Build and retain a great team
• Offer friendly service and excellent speed of service and queue management
• Provide 1st class standards
• Manage the business
• The critical role we play is by delivering a World Class Brand through:
• Being a Custodian of the Caffè Nero Culture
• Being a Brand Ambassador
• Being a Business Manager

What You Bring

Prior Shift Leader or Assistant Manager experience

• Creating an exceptional Customer Service environment
• Recruitment and team development, creating an environment of community and collective success
• Achievement of planned business and financial targets
• Motivating and inspiring your team to perform at their best
• Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
• Run the store in the absence of the Store Manager
• Performs any additional store tasks, as needed
• Has fun!
• Ability to move or lift up to 70 pounds
• Standing on your feet for the majority of the shift
• Job Type: Full-time

Details

Location:

Salary: Based on experience

Closes: December 31st, 2026

Reference: asm-boylston