Assistant Store Manager - Burnham

Caffé Nero; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Free coffee and food on shift

Staff discount program

Fun work environment

Job summary

A well-known coffee shop in Boston is seeking a Shift Leader to support the Store Manager in achieving business objectives. The role involves creating a positive customer service environment, recruiting and developing a strong team, and managing store operations in the absence of the Store Manager. Candidates should possess prior leadership experience and be ready to motivate and inspire others. This full-time position offers a competitive salary and numerous benefits, including free coffee and food on shift.

Qualifications

• Prior Shift Leader or Assistant Manager experience is required.
• Create an exceptional customer service environment.
• Ability to lift up to 70 pounds and stand for the majority of the shift.
• Ability to meet business and financial targets.
• Motivating team to perform at their best.
• Experience with scheduling, ordering and inventory systems.

Responsibilities

• Support the Store Manager in achieving business goals.
• Offer friendly service and manage queues effectively.
• Recruit and develop team members in a positive environment.
• Provide first-class standards.
• Manage the business and brand delivery.

Skills

Customer Service Environment

Team Development

Motivational Skills

Computer Proficiency

Motivate & inspire team

Store operations knowledge

Computer software proficiency

Store management in absence

Tools

POS software

Scheduling software

Inventory management tools

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

About Us

• Competitive salary!
• Fun work environment!
• Great operating hours that support a work life balance (no late nights)!
• Paid time off and training!
• Open opportunities to develop!
• Three Holidays: Thanksgiving, Christmas, Your Birthday!
• Rich benefits!
• Free coffee and food on shift!
• Staff discount program!

Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

Build and retain a great team

Offer friendly service and excellent speed of service and queue management

Provide 1st class standards

Manage the business

The critical role we play is by delivering a World Class Brand through:

• Being a Custodian of the Caffè Nero Culture
• Being a Brand Ambassador
• Being a Business Manager

What You Bring

• Prior Shift Leader or Assistant Manager experience
• Creating an exceptional Customer Service environment
• Recruitment and team development, creating an environment of community and collective success
• Achievement of planned business and financial targets
• Motivating and inspiring your team to perform at their best
• Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
• Run the store in the absence of the Store Manager
• Performs any additional store tasks, as needed
• Has fun!
• Ability to move or lift up to 70 pounds
• Standing on your feet for the majority of the shift
• Job Type: Full-time

Location: 10 Summer Street, Boston, Massachusetts, MA 02110

Salary: Based on experience

Closes: December 31, 2026

Reference