Assistant Store Manager - Brookline Village

Caffé Nero; Brookline (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Paid time off

Free coffee and food on shift

Staff discount program

Three Holidays: Thanksgiving, Xmas, B'

Rich benefits

Free coffee and food on shift

Staff discount program

Job summary

A popular coffee chain is seeking a full-time Shift Leader in Brookline, Massachusetts. The successful candidate will support the Store Manager by building and retaining a fantastic team while ensuring world-class service standards. Applicants should have prior shift leadership experience and a passion for delivering exceptional customer experiences. This role offers excellent benefits, a fun work environment, and the chance to develop your skills within the company.

Qualifications

• Prior Shift Leader or Assistant Manager experience is essential.
• Ability to create an exceptional customer service environment.
• Experience in recruitment and team development.
• Ability to achieve planned business and financial targets.
• Proficiency in various computer software systems.

Responsibilities

• Support the Store Manager in achieving business goals.
• Build and retain a great team.
• Offer friendly service and manage queues effectively.
• Ensure first-class standards.
• Act as a Brand Ambassador.

Skills

Customer Service

Team Leadership

Motivation and Inspiration

Community Building

Scheduling software

Inventory management

Tools

POS systems

Scheduling software

Inventory tools

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

About Us

• Competitive salary!
• Fun work environment!
• Great operating hours that support a work life balance (no late nights)!
• Paid time off and training!
• Open opportunities to develop!
• Three Holidays: Thanksgiving, Christmas, Your Birthday!
• Rich benefits!
• Free coffee and food on shift!
• Staff discount program!

Role Summary

To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

Responsibilities

• Build and retain a great team
• Offer friendly service and excellent speed of service and queue management
• Provide 1st class standards
• Manage the business
• The critical role we play is by delivering a World Class Brand through:
  
  • Being a Custodian of the Caffè Nero Culture
  • Being a Brand Ambassador
  • Being a Business Manager

What You Bring

• Prior Shift Leader or Assistant Manager experience
• Creating an exceptional Customer Service environment
• Recruitment and team development, creating an environment of community and collective success
• Achievement of planned business and financial targets
• Motivating and inspiring your team to perform at their best
• Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
• Run the store in the absence of the Store Manager
• Performs any additional store tasks, as needed
• Has fun!
• Ability to move or lift up to 70 pounds
• Standing on your feet for the majority of the shift
• Job Type: Full-time

Details

Location: Brookline Village, Boston MA

Salary: Based on experience

Closes: December 31st, 2026