Assistant Store Manager - Allston

Caffé Nero

Boston (MA)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Fun work environment

Paid time off

Staff discount program

Free coffee and food on shift

Holiday benefits

Rich benefits

Free coffee and food on shift

Staff discount

Job summary

A leading coffee chain is seeking an experienced Shift Leader to support management and ensure exceptional customer service. The role includes team development and motivating staff to perform at their best while maintaining high operational standards. Applicants should have prior experience in a leadership role and the ability to handle store operations in the Store Manager's absence. This full-time position offers a rewarding environment with great benefits and a focus on team culture.

Qualifications

Prior Shift Leader or Assistant Manager experience is required.
Ability to create an exceptional Customer Service environment.
Experience in recruitment and team development.
Demonstrated proficiency in various computer software systems.
Motivates and inspires team to perform.

Responsibilities

Support the Store Manager in achieving business objectives.
Offer friendly service and manage queue efficiently.
Build and retain a great team.
Run the store in absence of Store Manager.
Deliver a World Class Brand through culture, branding and leadership.

Skills

Customer Service skills

Team development

Motivational skills

Proficiency in software

People management

Motivation

Tools

Scheduling software

Inventory systems

Ordering systems

Job description

About Us

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

Benefits

Competitive salary!
Fun work environment!
Great operating hours that support a work life balance (no late nights)!
Paid time off and training!
Open opportunities to develop!
Three Holidays: Thanksgiving, Christmas, Your Birthday!
Rich benefits!
Free coffee and food on shift!
Staff discount program!
Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

Role Summary

Build and retain a great team

Offer friendly service and excellent speed of service and queue management

Provide 1st class standards

Manage the business

The critical role we play is by delivering a World Class Brand through:

Being a Custodian of the Caffè Nero Culture
Being a Brand Ambassador
Being a Business Manager

What You Bring

Prior Shift Leader or Assistant Manager experience
Creating an exceptional Customer Service environment
Recruitment and team development, creating an environment of community and collective success
Achievement of planned business and financial targets
Motivating and inspiring your team to perform at their best
Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
Run the store in the absence of the Store Manager
Performs any additional store tasks, as needed
Has fun!
Ability to move or lift up to 70 pounds
Standing on your feet for the majority of the shift
Job Type: Full-time