Assistant Store Manager - Longwood

Caffé Nero; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Paid time off

Free coffee and food on shift

Staff discount program

Open opportunities to develop

Job summary

A popular coffee retailer in Boston is seeking a full-time Shift Leader to support the Store Manager. This role involves creating an exceptional customer service environment and managing daily operations. The ideal candidate will have prior experience as a Shift Leader or Assistant Manager, demonstrating proficiency in team development and business targets. The brand offers competitive salary, training, and various employee benefits, including free coffee and paid time off. Join a fun and rewarding work environment.

Qualifications

• Prior Shift Leader or Assistant Manager experience required.
• Ability to create an exceptional customer service environment.
• Demonstrated proficiency in various computer software systems.
• Achievement of planned business and financial targets.
• Motivating and inspiring your team to perform at their best.
• Familiarity with scheduling, ordering, and inventory processes.
• Ability to run the store in the absence of the Store Manager.

Responsibilities

• Support the Store Manager in achieving business objectives.
• Offer friendly service and excellent speed of service.
• Manage the store in the absence of the Store Manager.
• Manage the business on shift and in coordination with the Store Manager.

Skills

Customer Service

Team Development

Proficiency in Computer Software

Motivation and Inspiration of Team

Ability to Lift 70 Pounds

Scheduling

Motivation

Tools

POS systems

Inventory software

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

About Us

• Competitive salary!
• Fun work environment!
• Great operating hours that support a work life balance (no late nights)!
• Paid time off and training!
• Open opportunities to develop!
• Three Holidays: Thanksgiving, Christmas, Your Birthday!
• Rich benefits!
• Free coffee and food on shift!
• Staff discount program!

Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

• Build and retain a great team
• Offer friendly service and excellent speed of service and queue management
• Provide 1st class standards
• Manage the business

The critical role we play is by delivering a World Class Brand through:

• Being a Custodian of the Caffè Nero Culture
• Being a Brand Ambassador
• Being a Business Manager

What You Bring

Prior Shift Leader or Assistant Manager experience

• Creating an exceptional Customer Service environment
• Recruitment and team development, creating an environment of community and collective success
• Achievement of planned business and financial targets
• Motivating and inspiring your team to perform at their best
• Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
• Run the store in the absence of the Store Manager
• Performs any additional store tasks, as needed
• Has fun!
• Ability to move or lift up to 70 pounds
• Standing on your feet for the majority of the shift
• Job Type: Full-time

Details

Location: Longwood, Boston MA

Salary: Based on experience

Closes: December 31st, 2026

Reference: asm-longwood