Assistant Store Manager - South End

Caffé Nero; Boston (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Employee discounts

Training opportunities

Fun work environment

Holidays: Thanksgiving, Christmas,Your

Rich benefits

Free coffee and food on shift

Staff discount

Job summary

A leading coffee retailer in Boston is searching for a Full-time Assistant Manager to support the Store Manager in achieving key business goals. Candidates should have prior experience in a leadership role, a passion for exceptional customer service, and the ability to motivate a team effectively. This position offers competitive salary based on experience, opportunities for training and development, plus inviting benefits including free coffee during shifts. Enjoy a fun work culture with regular hours to support work-life balance.

Qualifications

• Prior Shift Leader or Assistant Manager experience.
• Creating an exceptional Customer Service environment.
• Recruitment and team development skills.
• Achievement of planned business and financial targets.
• Ability to motivate and inspire your team.
• Proficiency in scheduling, ordering, inventory software.
• Run the store in the absence of the Store Manager.
• Perform additional store tasks as needed.
• Physical ability to move up to 70 pounds; stand long hours.

Responsibilities

• Support the Store Manager in achieving business goals.
• Build and retain an exceptional team.
• Offer friendly service with excellent speed of service.
• Maintain high standards within the store.
• Run the store in the absence of the Store Manager.
• Perform various store tasks as needed.
• Business manager.

Skills

Customer service

Team leadership

Motivation and inspiration

Computer software proficiency

Financial targets

Motivation

Computer skills

Scheduling

Inventory

Store management

Physical ability

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

About Us

• Competitive salary!
• Fun work environment!
• Great operating hours that support a work life balance (no late nights)!
• Paid time off and training!
• Open opportunities to develop!
• Three Holidays: Thanksgiving, Christmas, Your Birthday!
• Rich benefits!
• Free coffee and food on shift!
• Staff discount program!

Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

• Build and retain a great team
• Offer friendly service and excellent speed of service and queue management
• Provide 1st class standards
• Manage the business

The critical role we play is by delivering a World Class Brand through:

• Being a Custodian of the Caffè Nero Culture
• Being a Brand Ambassador
• Being a Business Manager

What You Bring

• Prior Shift Leader or Assistant Manager experience
• Creating an exceptional Customer Service environment
• Recruitment and team development, creating an environment of community and collective success
• Achievement of planned business and financial targets
• Motivating and inspiring your team to perform at their best
• Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
• Run the store in the absence of the Store Manager
• Performs any additional store tasks, as needed
• Has fun!
• Ability to move or lift up to 70 pounds
• Standing on your feet for the majority of the shift
• Job Type: Full-time

Details

Location:

Salary: Based on experience

Closes:

Closes: December 31st, 2026

Reference:

Reference: asm-south-end

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I am at least 16 years old

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