Retail Operations Lead & Team Coach

Crate and Barrel; Lone Tree (CO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Crate and Barrel in Lone Tree, CO seeks a Team Leader – Operations to ensure merchandise flow and store operations run smoothly. You will lead merchandising and stock teams, plan schedules, and keep the salesfloor customer-ready.

You’ll manage front-of-house and back-of-house tasks, oversee inventory replenishment, protect margin with safe handling, and mentor teams to deliver operational and visual excellence.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem solving skills.
• Demonstrated ability to execute and drive results.
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Communication

Organization

Time management

Problem solving

Customer service

Tools

Microsoft Office

Google apps

Tablet devices

Job description

Crate and Barrel in Lone Tree, CO seeks a Team Leader – Operations to ensure merchandise flow and store operations run smoothly. You will lead merchandising and stock teams, plan schedules, and keep the salesfloor customer-ready.

You’ll manage front-of-house and back-of-house tasks, oversee inventory replenishment, protect margin with safe handling, and mentor teams to deliver operational and visual excellence.