Assistant Store Leader — Customer Experience & Ops

World Market; Santa Fe (NM); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Shopping discount

Wellness resources

Recognition programs

Career growth training

Medical, Dental, Vision

Job summary

World Market in Santa Fe, NM is seeking an Assistant Manager to lead a high-performing team, drive sales, and uphold our brand standards. You will work with the Store Manager to coach staff, maintain visual merchandising, and ensure exceptional customer experiences.

You will mentor team members, enforce policies, manage daily operations, and contribute to loss prevention while delivering results in a fast-paced retail environment.

Qualifications

• Proven leadership experience delivering results in a fast-paced environment.
• Strong communication and adaptability in a retail setting.
• Ability to provide coaching and in-the-moment feedback to associates.
• Ability to de-escalate store and customer situations effectively.

Responsibilities

• Model and lead a customer-first selling culture with engagement and brand values.
• Analyze business trends and use reporting to identify opportunities and take action.
• Lead daily tasks and duties in partnership with the Store Manager.
• Recruit, develop, and retain a high-performance team aligned with company values.

Skills

Leadership

Communication

Coaching

De-escalation

Prioritization

Attention to detail

Problem solving

Decision making

Delegation

Urgency

Job description

World Market in Santa Fe, NM is seeking an Assistant Manager to lead a high-performing team, drive sales, and uphold our brand standards. You will work with the Store Manager to coach staff, maintain visual merchandising, and ensure exceptional customer experiences.

You will mentor team members, enforce policies, manage daily operations, and contribute to loss prevention while delivering results in a fast-paced retail environment.