Assistant Store Coach: Lead Team, Elevate Service

Rally House; Holland (OH); On-site; USD 48,712,000 - 70,709,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Store Manager in driving performance, training, and daily operations. You’ll own day-to-day outcomes, coach the team, and help operate with guest-first focus while adapting to changing priorities.

The role emphasizes talent development, adherence to standards, and leadership during the Head Coach’s absence, with a strong emphasis on teamwork and results in a sports-retail environment.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Effective communication

Prioritization

Delegation

Leadership and coaching

Store operations

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach to support the Store Manager in driving performance, training, and daily operations. You’ll own day-to-day outcomes, coach the team, and help operate with guest-first focus while adapting to changing priorities.

The role emphasizes talent development, adherence to standards, and leadership during the Head Coach’s absence, with a strong emphasis on teamwork and results in a sports-retail environment.