Assistant Store Coach: Lead & Elevate the Fan Experience

Rally House; Plaza (ND); On-site; USD 2,342,000 - 3,396,000; Full time

Job summary

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and team development. This role ensures standards are consistently executed and helps drive overall store results.

You will partner with the Head Coach to attract and onboard talent, lead training, coach performance, and sustain a guest-focused environment. Availability includes day, nights, weekends, and holidays.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• 40 hours per week with open availability including day, nights, weekends, holidays, and local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and team development. This role ensures standards are consistently executed and helps drive overall store results.

You will partner with the Head Coach to attract and onboard talent, lead training, coach performance, and sustain a guest-focused environment. Availability includes day, nights, weekends, and holidays.