Assistant Store Coach - Lead Team & Guest Experience

Rally House; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Rally House in the United States is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance, training, coaching, and guest-focused service. You will partner with the Head Coach to drive results and ensure standards are met.

This role requires 3+ years in retail, 1+ year in supervision, and a passion for sports. Expect daytime/evenings/weekends, 40 hours/week, with opportunities to lead events and merchandising and to help develop a high-energy team.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• People Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Operations Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach's absence.
• Merchandising Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Service Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Results Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor's degree preferred

Job description

Rally House in the United States is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance, training, coaching, and guest-focused service. You will partner with the Head Coach to drive results and ensure standards are met.

This role requires 3+ years in retail, 1+ year in supervision, and a passion for sports. Expect daytime/evenings/weekends, 40 hours/week, with opportunities to lead events and merchandising and to help develop a high-energy team.