Assistant Store Coach: Lead, Coach & Elevate Fan Experience

Rally House; Philadelphia (Philadelphia County); On-site; USD 25,000 - 34,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Head Coach in running daily store operations, coaching teammates, and delivering guest-focused service. This full-time role requires 40 hours per week with daytime, nights, weekends, holidays, and local sports events.

You will lead training, performance feedback, and merchandising to drive sales and in-store experience. Join a team that blends sports passion with retail excellence, offering growth, teamwork, and opportunities to shape the

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor's degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach to support the Head Coach in running daily store operations, coaching teammates, and delivering guest-focused service. This full-time role requires 40 hours per week with daytime, nights, weekends, holidays, and local sports events.

You will lead training, performance feedback, and merchandising to drive sales and in-store experience. Join a team that blends sports passion with retail excellence, offering growth, teamwork, and opportunities to shape the