Assistant Store Coach: Lead, Coach & Elevate Fan Experience

Rally House; Village of Blasdell (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support store performance and develop the team in a fast-paced retail environment. This role collaborates with the Head Coach to attract, hire, onboard, and coach staff while ensuring customer-focused service and adherence to standards.

Responsibilities include leading training, managing operations, merchandising, and driving sales goals. Candidates should have 3+ years in retail with supervisory experience and may hold an associate or bachelor’s

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor's degree preferred.

Responsibilities

• Partner with Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Drive daily, weekly, and monthly performance goals.
• Analyze store performance and take action to improve results.
• Support payroll planning and labor optimization.
• Lead execution of special events and hot markets.

Skills

Leadership

Coaching

Customer service

Communication

Problem-solving

Adaptability

Education

Associate or Bachelor's degree

Job description

Rally House is seeking an Assistant Coach to support store performance and develop the team in a fast-paced retail environment. This role collaborates with the Head Coach to attract, hire, onboard, and coach staff while ensuring customer-focused service and adherence to standards.

Responsibilities include leading training, managing operations, merchandising, and driving sales goals. Candidates should have 3+ years in retail with supervisory experience and may hold an associate or bachelor’s