Assistant Store Coach: Lead Team & Elevate Retail

Rally House; Cambridge (MA); On-site; USD 26,174 - 37,195; Full time

Job summary

Rally House is seeking an Assistant Coach who serves as the Assistant Store Manager, supporting store performance and team development. This role drives training, coaching, and operational excellence while maintaining a guest-focused environment.

The Assistant Coach assists the Head Coach in delivering strong results and consistent service across all shifts. Key responsibilities include talent attraction, onboarding, development plans, and coaching performance.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization
• Analyze store performance and take action to improve results
• Lead execution of special events and hot markets
• Drive daily, weekly, and monthly performance goals

Skills

Retail management

Leadership

Communication

Problem-solving

Team development

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach who serves as the Assistant Store Manager, supporting store performance and team development. This role drives training, coaching, and operational excellence while maintaining a guest-focused environment.

The Assistant Coach assists the Head Coach in delivering strong results and consistent service across all shifts. Key responsibilities include talent attraction, onboarding, development plans, and coaching performance.